AnswerLink™

AnswerLink is ETI's online technical support service, available exclusively for registered members of the ETI Solution user community. AnswerLink
provides both a library of technical resources and information about "how to"
as well as opportunities for peer-to-peer information exchange.

Sign up for AnswerLink online to gain access to password protected areas, or contact your ETI Account Representative.

AnswerLink resources include the following:

eSupport	Query the AnswerLine database to find an existing case, view case details, check status of the case, add notes to the case or close the case. eSupport also gives you access to solutions recorded in our database and the ability to search them by solution ID or by entering one or more keywords and/or a key phrase. You can also change your profile information using the eSupport.
Software Downloads	Avoid the wait, download the latest generally available (GA) software patches and interim mainenance consulting packages for the ETI™ Data System Library (DSL) products and ETI Solution at your convenience.
Online Requests	Email the Answerline with your questions or requests.
Consultant Packages	Get a head start on your work with Consulting Packages.
AnswerFlash	Answerflashes are sent to customers to announce new products or releases, and also to inform customers of critical issues that might affect them.
Release Notes	Take a look over the latest versions of the Release Notes.
Hardware Specs	Take a look over the latest hardware configurations.
	ETI Solution
		Hardware and Software Requirements
		Current Operating System Patches
	ETI•EXTRACT Tool Suite
		Hardware and Software Requirements (Windows)
		Hardware and Software Requirements (UNIX)
		Operating System Patches for ETI•EXTRACT
Support Policy	This section contains our current information mailed to all customers regarding Support Policies and Consulting Partners.
		Product Support Policy
AnswerLine	Contact the AnswerLine.

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