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| AnswerLine is ETI's telephone-based technical support
system. Our AnswerLine staff in the U.S. and Europe has
quick access to numerous test systems as well as to ETI Solution®
developers and architects.
Standard operating hours for AnswerLine are Monday through Friday, 8:00 a.m. to 5:00 p.m. CST in the US, 9:00 a.m.to 5:30 p.m. GMT in the Europe. After-hours support for urgent matters is available via US pager (using the same number). The experts who staff ETI's AnswerLine mirror the profile of our Integration Architects. We have formed a team of developers who have both a broad and in-depth set of skills—all of whom constantly seek to expand their product knowledge. AnswerLine is always seeking new ways to
help ETI's customers. For example, to help AnswerLine diagnose your
particular problem, ETI Solution's Administration tool contains an
option to gather diagnostic information about your systems in a
format that may be sent by e-mail to AnswerLine for review. In North America (ETI's headquarters)
In Europe:
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